We recommend that you always check your order before you purchase in order to ensure the best online shopping experience with BANA MARIA.

In the unlikely event that you are unhappy with your order, please do not hesitate to contact us by email at

If you are unhappy with your purchased item, you may be eligible to return it. In order to be eligible to return an item you should contact us within 24 hours of your receipt of the item at If we do not hear from you within 24 hours of receipt of the purchased item, we will consider that you are satisfied with your purchase.  

If you return a purchased item to BANA MARIA unworn, unused, in perfect condition, in its original packaging and without any sign of defect, you will be given BANA MARIA store credit in the amount of the original purchase which can be spent on any items listed on the Site.

You will be responsible for returning the item to BANA MARIA using a reputable courier service. Once we receive the returned item, it will be inspected by BANA MARIA. Once the return has been approved by BANA MARIA, we will issue your store credit, which you can use during your next purchase on the Site. Always keep evidence of the return shipment of your purchased product.

You will be responsible for the returned item(s) until they reach us. We cannot be held responsible for items that become lost or damaged during the return shipment to us. Therefore, please ensure that you use a secure delivery service, which requires a signature for proof of receipt. The cost of returning an item to BANA MARIA will be borne by you, unless the item is faulty or damaged upon its receipt by you, in which case the shipping cost will be borne by BANA MARIA.  A faulty item is an item with a displaced stone or other discernible physical damage, which you have notified to us at at the time of receipt of the item.

BANA MARIA does not guarantee that it will be able to provide exchanges for online purchased products, which are returned due to damage or other fault. We have limited stocks of some product so all purchases depend on stock
availability. Accordingly, unless agreed otherwise at the time of notification, we will only be able to grant you store credit in the amount of the original purchase. 

It is recommended that you choose carefully the correct size, color and design of the item you are ordering, at the time of purchase in order to avoid disappointment. 

Items exempt from both the refund and exchange policies are as follows:

Items exempted from returns:

  • Earrings (for hygiene reasons)
  • Rose gold plated items (due to the sensitivity of such products As rose gold plated items are subject to oxidation if not handled properly. Please refer to jewelry care section of the Site for more information about rose gold plated jewelry care)
  • Adjustable rings (as they are unique customized pieces and designed to fit all sizes)
  • Commissioned pieces (which are bespoke)
  • Customized pieces (which are also bespoke)
  • Other items which BANA MARIA is required to add to this list from time to time as a result of regulations implemented in the United Arab Emirates in relation to hygiene and public safety as a result of the Covid19 pandemic or other national health pandemics from time to time.
  • Plated jewelry

Once the return of an item is approved by BANA MARIA, you can ship it back to us at the following address:


c/o Marina Crown Tower 1811

Dubai Marina

United Arab Emirates


It is highly recommended that you check your order before you make a purchase on the Site in order to ensure the best possible online shopping experience.

Once the order is placed and full payment has been made, and once your order has been accepted, the legal agreement between you and BANA MARIA will be completed once your order has been dispatched. Dispatch will usually take place within twenty-four (24) hours following receipt of your full payment. Following dispatch your order cannot be cancelled.

To cancel an order prior to dispatch you must notify us of your decision in writing by email to using the subject heading ‘Cancellation’ and supplying your order number and address. A request for cancellation will only be accepted before the items ordered are dispatched. In the event of cancellation, you will be granted a credit in the amount of the original purchase for use in relation to future purchases on the Site.